Privacy Policy

Effective date: October 25, 2026 · Last updated: October 25, 2026

This Privacy Policy explains how Premier Business, LLC, doing business as Telpeak ("Telpeak," "we," "us," or "our"), collects, uses, shares, and protects personal information when you visit telpeak.com (the "Site"), use our website chat, sign up for text messages, or otherwise contact us.

Telpeak is a vendor-neutral technology advisory firm. We help businesses choose telecom, cloud, IT, and related services from third-party providers. Telpeak is paid by the providers you choose, never by you.

1. Information we collect

Information you give us

  • Contact and inquiry forms: name, business name, job title, email, phone number, business address, and details about your technology needs, current services, and providers.
  • Website chat: anything you type into our chat, including your contact details and questions. Our chat assistant is an AI assistant. See Section 4.
  • Text message sign-up: your mobile number, the date and time you agreed, how you signed up, and the consent wording you saw.
  • Account and service information: if you become a client, information about your provider accounts, invoices, services, and contracts that you share with us or authorize us to view.
  • Communications: emails, calls, text messages, and meeting notes between you and us.

Information collected automatically

  • Device and usage information: IP address, browser type, device type, pages visited, referring pages, and time on the Site.
  • Cookies and similar technologies: we and our service providers may use cookies and similar tools to run the Site, remember preferences, and understand how the Site is used.

Information from other sources

  • Business contact information from public sources and business data providers.
  • Information from providers and our master agency/distributor about services and orders you place through us.
  • Information from referral partners who introduce you to us.

We do not knowingly collect sensitive information such as Social Security numbers, financial account numbers (other than provider account numbers needed to service you), health information, or precise geolocation. Please do not send us sensitive information through forms or chat.

2. How we use information

We use personal information to:

  • respond to your inquiries and chat messages;
  • understand your needs and prepare recommendations and quotes;
  • request quotes from, and place orders with, providers when you approve;
  • manage your accounts, support requests, and billing issues with providers;
  • track and receive commissions from providers and our master agency/distributor;
  • send you business emails and, if you opt in, text messages (you can opt out anytime);
  • operate, secure, and improve the Site, chat, and our services;
  • keep business, tax, and legal records; and
  • comply with law and protect our rights.

3. How we share information

We share personal information only as described here:

  • Providers and our master agency/distributor: we share information with the technology providers you are considering or using, and with our master agency/distributor, only to get quotes, place orders you approve, service your accounts, and track commissions.
  • Service providers: companies that help us run our business (for example, website hosting, CRM, email, chat, SMS platforms, analytics, and accounting), under contracts that limit their use of your information.
  • Referral partners: if a referral partner introduced you, we may tell them whether you became a client and the information needed to calculate their referral fee.
  • Legal and safety: when required by law, subpoena, or court order, or to protect rights, safety, and property.
  • Business transfers: see Section 10.
  • With your consent: for any other purpose you agree to.

We do not sell your personal information.

4. Website chat

Our website chat is answered by an AI assistant, not a human. A Telpeak team member may review the conversation and follow up. Chat transcripts are recorded and kept as described in Section 7. Please do not share sensitive personal information in chat. Our chat provider processes chat data on our behalf.

5. Text messages (SMS)

If you opt in to texts from Telpeak Technology Advisors (Telpeak, a Premier Business, LLC company), we collect your mobile number, your consent record (date, time, source, and the exact wording you agreed to), and the messages exchanged. We use this information only to send the messages you asked for, such as appointment confirmations and reminders, audit-document reminders, and replies to your questions, and to support you.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of any purchase or service. See our SMS Terms.

We never sell, rent, or share mobile numbers, SMS opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes. We share this information only with service providers that deliver messages for us (such as our SMS platform and CRM), and only for that purpose. All other sharing described in this policy excludes text messaging opt-in data and consent.

6. Cookies and your choices

You can control cookies through your browser settings. Blocking some cookies may affect how the Site works.

7. How long we keep information

We keep personal information for seven (7) years after the end of our engagement with you, unless a longer period is required by law.

You may ask us to delete your information sooner. We will honor deletion requests, except that we may keep records we need for:

  • commission tracking, reconciliation, and chargeback disputes with providers and our master agency/distributor;
  • tax and accounting;
  • contracts and agreements, including letters of agency;
  • records of text message consent and opt-outs, and email opt-outs (so we can keep honoring them); and
  • legal holds, legal claims, and legal compliance.

8. Your choices and requests

  • Email: use the unsubscribe link in any marketing email, or contact us.
  • Text messages: reply STOP to any text from us. Reply HELP for help.
  • Access, correction, deletion: you can ask us what personal information we have about you, ask us to correct it, or ask us to delete it, by contacting us (Section 14). We will verify your request and respond within 45 days. If we need more time, we will tell you why and may extend once by up to 45 more days where the law allows.
  • We will not discriminate against you for making a privacy request.
  • If we deny your request, you may appeal by replying to our response.

9. State privacy rights

California: The California Consumer Privacy Act, as amended by the CPRA (CCPA), applies only to businesses that meet certain thresholds. Even so, if you are a California resident, you may contact us with privacy requests and we will respond.

Other states: Residents of some states may have rights to access, correct, delete, and get a copy of their personal information, and to opt out of targeted advertising, sale, and profiling. These laws apply only to businesses that meet their thresholds. We will honor requests from residents of any state as described in Section 8.

Washington — My Health My Data Act: Washington's My Health My Data Act (RCW 19.373) protects "consumer health data." Telpeak does not intend to collect consumer health data.

Business contacts: Much of the information we collect is about people acting in a business role. Some state laws treat business-contact information differently.

10. Business transfers

If Telpeak is involved in a merger, acquisition, sale of all or part of its business or assets, financing, reorganization, change of control, or similar transaction (or in due diligence for one), personal information may be shared with, and transferred to, the other parties and their advisors. Any successor will be allowed to use the information as described in this Privacy Policy. This also applies if Telpeak moves its accounts from one master agency or distributor to another.

11. Children

The Site and our services are for businesses and are not directed to children. We do not knowingly collect personal information from children under 13 (or under 16 where required). If you believe a child has provided us information, contact us and we will delete it.

12. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure. If a data breach affects your personal information, we will notify you as required by law (including Washington's breach notification law, RCW 19.255).

13. Visitors outside the United States

Telpeak is based in the United States. If you contact us from outside the U.S., your information will be processed in the U.S.

14. Contact us

Telpeak, a Premier Business, LLC company
2219 Rimland Dr STE 301
Bellingham, WA 98226
(360) 483-1315

You can also reach us through our contact page.

15. Changes to this policy

We may update this Privacy Policy. We will post the updated version with a new "Last updated" date. If changes are significant, we will give more notice as required by law.